T&Cs

Information on my Original Acrylic Paintings
AES Filmstrip 3



Paintings.
All paintings are as sized on the website under the individual information for each painting.

These are all original acrylic paintings on board, which all have a simple white hidden box frame and are ready to hang. This gives the illusion of the painting 'floating' on the wall and suits the modern style of paintings on this site. Each painting comes with its own Certificate of Authenticity signed by the artist.


Postage and Packing.
The on-line price includes postage and packing (to Europe and UK)
If you are outside the European Union please contact me for postage costs.


Paintings are posted to you, wrapped securely in bubble wrap and cardboard packaging, and are posted via Parcel Post. Each parcel is registered with a tracking number. Please note that parcels can take 7-10 working days to be delivered to the UK and Europe from mainland Portugal.


Payment.

PayPal Acceptance Mark


You can pay online using the PayPal system (there is no need to join PayPal just to make a one-off payment) – once you have finished shopping your items will be displayed in the Shopping basket and the Checkout will then direct you to PayPal's secure site.

Prices are shown in € Euros - please note that PayPal will automatically convert this to your local currency at the current exchange rate.


Delivery.
Items are typically dispatched within 2 days after an order is made.
Please allow a further 7-10 working days for your item to be delivered.


Taxes and Duty.
I am not currently VAT registered and so do not charge any extra taxes on my prices at present.

Customers receiving goods outside the UK may be liable for duty charges, customs clearances and/or other taxes levied in their own country. It is the customer’s sole responsibility to pay any local taxes or duties.


Returns.
My returns policy is simple: If for any reason you are not satisfied with your order, return it to me within 14 days for a full refund minus my postage and PayPal fees.

I ask that if you are taking advantage of this offer you do so in genuine cases only. If you return any goods you will be responsible for the cost to return the goods to me. I am based in Portugal.

To make sending things back as painless as possible please follow the following steps:

Returns procedure:
1. Please e-mail me quoting your order number and reason for the return.
2. As soon as I receive your notification, I will provide you with step-by-step instructions on how to return your order to me.
3. Once I have received your returned order, I will replace or refund as required. Refunds are normally processed within 7 days, but please allow 28 days.

Please Note:
• Goods must be returned in good condition, carefully repacked in the original packaging.
• I cannot refund shipping costs for orders unless the product is faulty or damaged.

Your rights to return goods are protected under the EU distance selling directive.

If your items are damaged on arrival, please inform me immediately, I will arrange for a replacement or provide you with a full refund if that should be your preferred action. Please keep all the original packaging.


Please note that in case of any complaint or dispute which cannot be resolved as above, you should contact:
The Centre for Information, Mediation and Arbitration Algarve Consumer Disputes click here for their website

Caros clientes,
Informa-se que, em caso de alguma queixa ou litígio deverão contactar:
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve click here for their website